Delivery Policy

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  • Deliveries will be between 10am -  10pm on Mondays - Saturday (No delivery on Sunday or public holidays)

  • Delivery lead time is 3 to 7 working days, depending on the products you order

    *Delivery lead-time varies by each products, please refer to delivery information on each product page before placing an order

Standard Delivery

  • Delivery cost is charged at $15 per location at checkout page

  • Orders placed before Wednesday 12pm are eligible for Saturday delivery

Special Care Delivery

  • Special Care Delivery requires additional time and effort in wrapping and handling in delivery

  • Delivery cost is charged at $25 per location at checkout page

  • Orders placed before Wednesday 12pm are eligible for Saturday Delivery

Extra Care Delivery

  • Extra Care Delivery is mostly for large, heavy and/or highly-sophisticated products which require high level of attention from design to last-mile delivery

  • Delivery cost is charged at $35 per location at checkout page

  • There must be some one at the recipient's premise to receive and handle the item upon arrival, and we do not place it unattended unless instructed by the customer.

Re-Delivery Charge

  • If no one is available to take the delivery, we will be in touch with either the sender or recipient to get approval to leave flowers in a reasonably safe place near/in front of the premise.  If both the sender and the recipient are not contactable, unless specifically stated, we will leave the flowers in a reasonably safe place near/in front of the premise, and  send the photos to the sender as a proof of delivery via contact information in order details.
     

  • In the case where the delivery details was entered incorrectly by the customer during checkout, we will be able to re-deliver the flowers to a different location.  There is a $20 re-delivery charge should that be the case

Damaged Items During Delivery

  • In the case where the flower is severely damaged upon receiving the delivery, please kindly take a photo of the damaged item immediately after you receive the item, and send to kristenflower2021@gmail.com
     

  • Kristen Flower keeps all the detailed digital photos before handing over to 3rd party delivery partner, and your help is greatly appreciated to settle the argument amongst the stakeholders
     

  • Kristen Flower, however, will not be able to take any responsibilities nor actions without the proof from your help.